frequently asked questions
About Ordering
What forms of payment does your store accept?
We currently accept Visa, MasterCard and PayPal Express.
Can I remove items from my shopping cart prior to check-out?
Yes. On the 'Shopping Cart' page, change the quantity to 0 beside the item you wish to remove, and click the update Qty button at the bottom of the page. Your item will be removed and the sub-total for your order will be changed. Your order is only finalized after you completely checkout your order.
What do I need to know before placing an order from outside of the U.S.?
Prior to ordering from outside the U.S. or the U.S. Territories, you need to understand the Customs Laws or Regulations regarding the importing of dietary supplements (or any of our products) to your country.
You are also responsible for any additional fees associated with your order, such as taxes, import tariffs and import duties. Should your order be returned for any reason, you will receive a refund (less 15% restocking fee and shipping costs) only if the package is returned in its original condition.
If the package is seized, damaged or destroyed by Customs Officials, we cannot issue you a refund.
Will I receive confirmation of my order?
Yes. Following receipt of your order, you will receive a confirmation by email. Details of your order will be shown but no identifiable credit card information will be included.
How can I check the status of my order?
Orders placed within the U.S. or the U.S. Territories should arrive within 3 business days, however, please allow up to 6 business days prior to contacting us. If your order has not been received by the end of the 6th business day, please send us a detailed email at: shipping@womenshealthsupply.com. We will track your order for you and reply promptly.
International orders should be received within 5-10 business days however timelines may vary greatly depending on the destination. If your package is being held at a local Customs Office, this may delay receipt of your order.
If your order has not been received by the end of the 10th business day and you are certain that the package is not being held at a local Customs Office, please send us a detailed email at: shipping@womenshealthsupply.com. We will track your order and reply promptly.
About Shipping and Returns
What are the shipping options that your store offers?
Within the Continental U.S., we ship by UPS Ground. Shipments to Alaska, Hawaii, the U.S. Territories, Military Addresses and P.O. Boxes are sent via U.S. Priority Mail. International shipments are shipped via Deutsche Post Global Mail and shipping charges vary by country.
For more details, please consult our Shipping Policy page.
What is your return policy?
Within 15 days of receipt of your order, you may return any item for a full refund. Please contact us by email at returns@womenshealthsupply.comto receive return authorization prior to returning any merchandise.
Merchandise must be returned in sellable condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 15 days of receipt of shipment. A 15% restocking fee will be applied to authorized returns received after 15 days and a 25% restock fee will be applied to unauthorized returns.
Please note that we can only process returns and refunds (partial or full) for products purchased from WomensHealthSupply.com within the last 30 days.
For details regarding “Damaged Shipments” or “Back Orders”, please consult our Refunds and Return Policy page.
About Privacy and Security
What personal information do you collect and how do you handle that information?
When you place an order with us, we collect your name, billing address, shipping address, phone number, email address and credit card information. We collect this information for the purpose of completing your order and following up with you should we have any related questions.
We also collect email addresses and names through testimonials, newsletter subscriptions and any contest we may run. This information is solely for our use, including the mailing of our newsletter.
For more details, please consult our Privacy Policy page.
Do you link to other websites?
We do link to other websites primarily to provide our customers with health, fitness, wellness and related industry information. We are not responsible for the content of these websites and our privacy policy does not apply to them, however we do not share any personal information with third parties.
How do you secure my personal and credit card information?
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our website uses SSL (Secure Socket Layer) technology to encrypt any personal information you transmit to us over the Internet. State-of-the-art technology that includes many layers of security is also used to handle your sensitive credit card information.
Can I unsubscribe from your receiving the Women's Health Supply Guides by email?
Customers who wish to unsubscribe to the Women's Health Supply Guides can simply email us with that request at service@womenshealthsupply.com and put "Unsubscribe" in the subject of the message. You can also press the "Unsubscribe" link at the bottom of any regulary email communication you receive from us.
How to Contact Us
How can I contact you for further information?
For non-urgent issues or for questions about any of our products, please send us an email at: info@womenshealthsupply.com. We will respond within 2-3 business days of receipt of your email.
How can I contact you for immediate questions?
For urgent issues, email us at: service@womenshealthsupply.com. We will respond by the end of the business day.
How can I contact you if I want to return a package?
For returns, please send us an email at: returns@womenshealthsupply.com. Please notify us within 24 hours by email if your shipment is damaged.
How can I contact you to track my shipment or for an estimate of shipping costs?
To track your shipment or for an estimate of shipping charges, please send us an email at: shipping@womenshealthsupply.com.
How can I contact you to unsubscribe to the Women's Health Supply Guides that I receive by email?
To unsubscribe from receiving our Women's Health Supply Guides, send us an email at: service@womenshealthsupply.com with “Unsubscribe” in the subject line. You can also click on the "Unsubscribe" link in any of the emails you receive from us. You will automatically be removed from our email list.
For additional contact methods such as fax or mail, please see our Contact Us page.
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