refunds and return policy
Damaged Shipments: We understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to us within 24 hours of receipt by phone at 416-421-1051 or by email at returns@womenshealthsupply.com. Once the shipping company has made a visual inspection of the merchandise and box, you will be issued a credit for the amount of any confirmed damaged merchandise.
Return Policy: Within 15 days of receipt of your order, you may return any item for a full refund. Please contact us by email at returns@womenshealthsupply.com to receive return authorization prior to returning any merchandise.
Merchandise must be returned in sellable condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 15 days of receipt of shipment. A 15% restocking fee will be applied to authorized returns received after 15 days and a 25% restock fee will be applied to unauthorized returns.
Please note that we can only process returns and refunds (partial or full) for products purchased from WomensHealthSupply.com within the last 30 days.
Back Orders: Every attempt is made to maintain inventory of each product we carry. Occasionally, certain products will run out and need to be re-ordered. In this event, you will receive an estimated time of availability and given the choice of cancelling the out-of-stock items, holding off shipment of the entire order until the product is available, or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available. You will not incur any additional shipping charges for partial shipments.
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